Thank you for choosing Rhonaq LLC! We hope you are satisfied with your purchase. If you are not satisfied with your purchase, we offer a refund policy, please read the following carefully:
- Refund Conditions
We accept refund requests under the following conditions:
Your product must be requested for refund within 30 days of receipt.
The product must be unused, in its original condition, and with all original packaging, including labels and instructions.
- Refund Process
To request a refund, please follow these steps:
Contact our customer support team (support@rhonaq.com) for a refund request form and further guidance.
Complete the refund request form and return it along with the returned product.
- Refund Address
Please mail your returned product to the following address:
Refund Address:
Rhonaq LLC
468 E State St
Granby, MA 01033
- Refund Processing Time
Once we receive the returned product and verify that it meets the refund conditions, we will process your refund within 7-10 business days. Refunds will be processed through your original payment method. - Shipping Costs
If a refund is due to a defective product or an incorrect order, we will cover the return shipping costs. Otherwise, the customer will be responsible for the return shipping costs. - Other Matters
Please keep your mailing receipt when returning the product in case you need to track the package. We recommend that you choose a trackable shipping method to ensure the product arrives safely during the return process.
If you have any questions about our refund policy or need further assistance, please feel free to contact us at:
Email: support@rhonaq.com
Phone: (857) 833-8928
We appreciate you choosing Rhonaq LLC and look forward to providing you with even better service!